Practical digital skills

Compare Orange offers and find support

Check exact address eligibility, full offer conditions and the Livebox model involved.

Step-by-step guideUpdated 1 October 2026

Published under the editorial responsibility of Alexis R. · Editorial charter

The answer in 30 seconds

A new subscription, a move and an existing fault require different routes. Start by identifying the task rather than browsing every offer.

For an offer, check the dwelling and full cost over your intended period. For a fault, use Orange’s official help for the exact Livebox model.

Moving home

Confirm eligibility at the new address instead of assuming the current equipment and offer transfer unchanged.

One room loses Wi-Fi

Compare a nearby device or wired test before concluding that access to the home has failed.

1
Select the route
Distinguish a new offer, a move and troubleshooting. Start from the official service relevant to that task.
2
Confirm the technology
Check the complete address and dwelling details requested. A neighbourhood indicator does not establish the home’s eligibility.
3
Compare complete costs
Record initial and later prices, fees, equipment, commitment and options. Retain a dated copy of the actual conditions.
4
Prepare the next action
For installation, note the documented requirements. For a fault, record the Livebox model, indicators and affected devices without sharing the Wi-Fi password.

Use these checks to record what you found. The grid supports a decision; it does not make one for you.

Compare Orange offers and find support: checklist
Check	What to examine	Action
Task	Subscription, move or fault	Choose the right official route
Address	Actual dwelling	Confirm eligibility
Cost	Initial, later and one-off charges	Compare the full period
Support	Livebox model and symptoms	Use matching instructions