The method
- Identify programme, episode, platform and viewing mode: live, replay or another offer. Specify the need: subtitle language, accessibility captions or audio description. These are not interchangeable.
- Open the programme on your intended device and examine available choices. Record the exact label and observed result. An option mentioned in a description does not prove it worked in your test.
- If the need remains unmet, prepare a help request naming programme, device and date. Share no credentials or account data. Mark other devices as untested.
Your recording grid
Use these columns to keep information about your own project. The sheet is blank; you can print it and fill it in.
Fictional worked example
In a fictional case, an option is found on a tablet but the television has not been tried. The notebook preserves the tablet result and the open television question.
The record to keep
Keep exact programme, test context and any service reply. A new device creates a new context.
What this method can establish
The method guarantees no availability or overall compliance. An older announcement describes its period; a current check informs your particular use.
Useful questions before you start
Are subtitles and audio description identical?
They meet different needs; locate the option matching your own requirement.
Does one test cover every device?
Preserve its context and mark other devices as untested.
Supporting documentation
Documentation consulted on
An editorial method, a fictional example and references for further reading.